Sales Terms & Conditions

0.1.These general conditions (the "Terms"), together, where appropriate, with the particular conditions that may be established ( "Special Conditions"), expressly regulate access, use and trade relations between the user ( "Customer" ) and Point of sale ( "shop") through which it formalized the purchase of products offered during their period of availability (the "products") through the trading platform available on the website (the "Online Store") owned by HEO SLU, with CIF-B66496365 and registered office at PASEO GARCIA FARIA NUM. 49, 08019 BARCELONA - (BARCELONA) The company is registered in the Register of Barcelona, Volume 44754, Page 197, Sheet B 465467 Registration 1


0.2 These Terms remain in force and shall be valid for as long they are accessible through the online store. HEO SLU reserves the right to substitute at any time both the General Conditions and the Particular (the "New Conditions") Conditions and all legal notices, guidelines and / or regulations of use set in the shop and, according cases, replace, complete and / or modify the General Conditions listed here. Customer shall be subject to the applicable General Conditions at the time you place your order. His temporary effect coincides with the time of exposure until the moment you are totally or partially modified. The new conditions will apply from the time they are available to the Customer. We recommend to regularly consult the General Conditions, as they may change. You can always consult any current version of these conditions at


0.3 In event of inconsistency between the terms and conditions expressed in these General Conditions and the Special Conditions, provided agreed conditions prevail in the latter instrument respect of those incompatible terms, and only respect of products subject to these specific conditions.


0.4 Any questions, suggestions, complaints or claims regarding the online sale of the Products can be made through our Customer Service:
Phone: +34 930 132 817



1.1will be considered as "Customer" those consumers living in the Spanish mainland and islands (except Ceuta, Melilla and Canary Islands) which are older or legal persons adequately prove their status and accept these Terms individuals and the Special Conditions, if any, apply. Product purchases in the Online Shop by minors, or users who do not meet the requirements these Terms is expressly prohibited.

1.2.The "Point of Sale" entity will be the owner of the establishment that the customer has chosen to formalize your order, and will be celebrated with whom shall mean the sale of products ordered. The corporate data from each POS responsible for selling properly identified during the hiring process.



2. ACCESS AND USE Online Store

2.1Access and use of the Online Store is free and free, HEO SLU reserving the power to require future consideration for it.

2.2To purchase Products through the shop, HEO SLU ask users to come to register, for which those customers must complete the online form at all times appears in the shop following the instructions in the same. In that registration process will be provided only facilitate accurate and true information.

HEO SLU sent to the email account that the Customer has designated the purpose of registration confirmation. The username and password are enablers to access and make purchases and are confidential, personal and transferable. The user name can not be modified by the customer, but if the password, in which case the modified codes lose their validity
Customer shall be responsible for the custody and confidentiality of the password, unable transfer them to any third party, either temporarily or permanently, or to allow under any circumstances use by any third party. Customer shall immediately SLU HEO access to shop any third party other than Customer could make using your password.

2.4 All purchases of products purchased through the online store, prior identification and authentication via username and password to be supplied shall be deemed validly made by the Customer, and shall be binding. Accordingly, the Customer shall be solely responsible for any purchases of Products through shop by any third party who make use of your username and password. Ordering from the shop by a minor who falsify registration information, it means under the supervision and authorization of their parents, guardians or legal representatives.

2.5. Using the Online and / or hiring any Products Shop, imply acceptance as Client, without reservations of any kind, each and every one of the General Conditions and where applicable, to the Special Conditions, as the case may be applicable. If you choose not to accept these Terms and Conditions, the Particular and / or, where applicable, the new conditions, you must refrain from accessing and / or using the Online Shop Conditions. The provision and use of the Online Store by the Customer will be understood, in any case, subject to strict compliance by the latter of the terms contained in the General Conditions and, where applicable, in the Special Conditions may apply.

2.6 The legal relationship arising from registration as customer shop an indefinite period. Either party may terminate or suspend this contractual relationship at any time unilaterally and without cause his will to that effect, without prejudice to the obligations arising from the execution of orders prior to the termination. Customer may unilaterally exercise the termination right through the cancellation process accounts.




3.1.The products offered in the online store, along with its essential features and price are displayed. Besides price, before confirming the order, total shipping charges to the customeraddress will be displayed. The offers will be properly displayed on the screen. HEO SLU reserves the right to decide at all times, the Products that contain and are offered to customers through the online store. Thus, the shop may at any time add new products to those included in the shop, meaning, unless something else that such new products shall be governed by the provisions of the General Conditions in force at that time available. Shop also reserves the right to withdraw or stop offering at any time, without notice, any products offered in the shop.

3.2.You can only performed for each purchase transaction order a maximum of ten (10) units of the same product. All orders and purchases made through the Online Shop are subject to effective stock availability of the product at the time the issuing thereof is prepared for shipment.

For purchases where the customer chooses to pick itself the product or products at the point of sale, and assuming that one or of such products were not (n) available (s) in that outlet, you can request a refund of any amounts paid by that article, return to be made within a maximum period of 30 days.

If any of the products you order not available, the shop contact the customer to inform and may choose to receive this order with the products or the cancellation of entire order.




4.1.Products prices are always shown in euros EUR and include VAT and any other tax which be applicable, and shall at all times existing. If HEO SLU shop or identify a manifest error in the price of the products, inform the customer and this will have the option of reconfirming your order at correct price or, failing, cancel.

4.2. The product price includes standard shipping costs. Expenses arising from additional services or express deliveries expenses are borne by the customer and added to total amount of the selected products. The cost of additional service and/or contracted delivery is determined by the conditions and service mode selected during the purchase process. Customer will be informed properly of those costs, which will be duly broken down prior to making payment.

4.3.The prices shown on the shop apply only to products offered through this channel and during the time they are published. HEO SLU expressly reserves the right to change prices at any time without prior notice. However, in any case, fees shall apply force indicated in the shop at the time of performing the appropriate order.




5.1.Once registered Customer and to proceed with the purchase of products, must add the product you want purchase in the shopping cart, according to the indications listed on screen, filling for this purpose provided the order form.

5.2. Once the purchase, the customer will be sent to the email address indicated this purpose by the Customer, a confirmation of the purchase made, which will serve as proof of the "proof of purchase" operation. Customer may also request the sending of the invoice. The order confirmation and proof of purchase will not be valid as invoice.




6.1.To pay, Customer must follow each and every one of the instructions displayed on the relevant page of the Online Store. Payment of the price of products and shipping costs may be made by credit card or debit card or other payment methods at given time are indicated in the relevant page. These means of payment are subject to validation checks and authorization by issuers, but if the entity does not authorize payment, will not be able to continue with the purchase process started, being automatically canceled the order, and understood not made the sale of product or Products requested. The charge for the price of products, service costs, shipping -if appropriate-, as well as any applicable taxes, will be made at the time of the order.

6.2.As electronic payment system, HEO SLU uses a secure payment gateway. All data provided for these purposes is encrypted to ensure maximum security. They are hosted on a secure server certified according to the protocol "Secure Socket Layer". In any case the data provided by customers through the payment gateway will be stored and retained only while the purchase is made, payment is made until after the period of withdrawal.

6.3.HEO SLU and shop keep the right to cancel the user name and password, and therefore access to Online Store, from users who maintain overdue payments or debts in their retail outlets.




7.1.Delivery, delivery will be made generally three to five business days from the order confirmation in the mailing address has been included in the order data, not exceeding a maximum period of 30 days, from confirmation of purchase, except cases of force majeure. El Comprobante de Compra será remitido junto con el Producto o Productos.




Users have recognized the right of withdrawal of the purchase made through the Online Shop, and therefore, if not satisfied, provided that the nature of the acquired permits, may return the product within a maximum of fourteen (14) calendar days after delivery of the order at the address you have given us.

  • Through shop, filling the web form that you can access by clicking here
  • Contacting the Customer Service, by phone at +34 930 132 817 or by e-mail at: which will indicate the steps.

The refund of the purchase, where appropriate, will take place in the same payment means with which the product was purchased, deducting transport costs according to the following table:



Computer Desktop




Keyboards and Accessories



In any case, for the purpose of exercising the right of withdrawal it is essential that the products are returned in perfect condition and in their original packaging. Otherwise it could apply a depreciation of the return value of up to 20%



When the Product or Products purchased present a lack of conformity not correspond to the features offered, presenting defects that prevent normal use in accordance with its nature or not provide the benefits described for the same, the customer is entitled to get a repair within two years from the time of delivery of the products and the conditions and means testing regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, subject to the powers of the shop to check the veracity of defects, origin and timing of their appearance. In any case, the Customer must request the collection of the product to Shop Online for a maximum period of two months from the finding of default and must report the nature of the problem, the time and conditions of their appearance. Likewise, the Customer is entitled to good repair following the rules of Article 118 of the Consolidated General Law for the Defense of Consumers and Users. In any case the rules on guaranteed sales of consumer goods required under applicable law shall apply.




Shop and H.EO. SLU can not guarantee the technical continuity of the shop, the absence of failures or interruptions of service or the Online Shop is available or accessible hundred percent of the time. Nor can guarantee the absence of viruses or other harmful components in the shop or on the server from which it is delivered.




All information provided during the hiring process will be stored by HEO SLU, as manager of the shop, and charge of data processing order on behalf of the Point of Sale. The data collected will be transferred to the online store and any other operator involved in the purchase and delivery process, for the sole purposes of compliance the contract with the client and relationships derived therefrom. The processing of personal data by the online store, as well as any other information requested for access and use of the Online Store shall be governed by the provisions of the Privacy Policy Web site




These conditions have been exposed in due time in accordance with current legislation. Also, HEO SLU offers these Conditions of Purchase, so that can be stored and reproduced, thus fulfilling the legal duty of prior information.

HEO SLU reserves the right to modify at any time and without notice, the presentation and layout of the shop, the same functionalities and / or contents therein incorporated. Expressly acknowledge and agree that at any time HEO SLU may interrupt, disable and / or terminate your access and / or use of the Online Store without HEO SLU is responsible for it.

In the event that any provision or provisions of these Terms of Purchase be considered null and unenforceable, in whole or in part by any court, tribunal or administrative body, such ruling shall not affect the remaining provisions. In this case, the clause or clauses affected will be replaced by another or that have the most similar to those of the substituted effects.




These Conditions have been prepared in accordance with the provisions of Law 34/2002 of society services of information and electronic commerce, Law 7/1998 on General Terms and Conditions, Royal Decree 1906/1999 telephone and electronic contracting with general conditions in article 5.3 of Law 7/1998, Royal Decree 1/2007 of 16 November, approving the revised text of the General Law of Defense approved Consumers and Customers and other complementary laws, Law 7/1996 of the Retail Trade, Royal Decree-Law 14/1999 regulating electronic signatures and how laws are applicable.